216 days 7 hr 56 min 13 sec

FAQ

FAQ

HOW LONG DOES THE EVENT LAST?
The event lasts for 5 days from Thursday 16th May to Monday 20th May 2019, Check out is on Tuesday 21st

IS IT POSSIBLE TO EXTEND OUR STAY AT THE BEACH STAR, SOL HOUSE OR RIVERA HOTEL BEFORE AND AFTER THE 5 DAYS?
Yes you can extend your stay as early as Tue 14th May – Tuesday 21st May when the event finishes.
We have made it easier this year by adding some bolt-on buttons on the booking pages, just select what days you would like to stay and add it to your trip.

DOES THE PRICE INCLUDE FLIGHTS?
Flights are not included.

WHAT TIMES DOES OUR ALL-INCLUSIVE PACKAGE START AND FINISH?
Your all-inclusive package* starts on Thursday 16th May from 8am until 22:00pm each day.

  • Breakfast is served from 8am – 10am @ Beach Star, Sol House and Rivera.
  • Lunch is served from 12:00 noon – 14:00 @ Beach Star only.
  • Dinner is served from 18:00 until 20:00 @ Beach Star  “if you are a guest”.
  • Breakfast on Tuesday 21st May will be served from 08.30 – 11.30am (prior to check out) only at the Beach Star.
  • Beach Star on site food, alcoholic drinks and beverages and entry are included in the all-inclusive packages.

DO WE HAVE TO PAY FOR OUR DRINKS AT THE CLUBS, SUNSET AND BOAT PARTIES?
Yes. Drinks are only included at the Beach Star.

DOES THE PRICE INCLUDE ENTRY TO THE CLUB NIGHTS?
Yes. Once you have booked your all-inclusive package entrance is free to all our events, but does not apply to our boat parties!

WHAT HAPPENS WHEN WE ARRIVE AT THE HOTEL?
Eight weeks prior to the event you will receive an online information pack which will include everything from collecting your wrist bands, to receiving your event program . We will ensure you have everything you need so that your weekend becomes ours, it’s our job to keep that smile on your face and those feet moving and grooving!

WHEN WILL THE BOAT PARTY TICKETS BE ON SALE & HOW MUCH ARE THEY?
The boat party information will be online soon with the confirmed line ups and prices. It will be on a first come first served basis, but you will be given a date and time that they will go LIVE! 

CAN I BOOK MY AIRPORT TRANSFERS WITH GO IBIZA AND CAN I BOOK IT AFTER I HAVE BOOKED MY ROOM?
Info coming soon!

HOW DO I PAY MY NEXT INSTALMENT?
Our ticket agent will provide you with a direct debit mandate and the remaining balance will be taken by instalments at the end of each month.

WHAT HAPPENS IF WE NEED TO ASK A QUESTION WHICH ISN’T INCLUDED ON HERE?
Easy, just email us at info@grooveodyssey.com and put in the subject: GO IBIZA . Add your contact number in the email along with your question and you will receive a response the same day.

CAN WE ADD A 3rd PERSON TO OUR ROOM?
Only if the hotel or room type can accommodate a 3rd person, please email: info@grooveodyssey.com and we will send you a link via email. It’s that simple.

IF I HAVE BOOKED AND PAID BUT CANNOT TRAVEL CAN I TRANSFER MY HOTEL AND ALL- INCLUSIVE TICKET TO A FRIENDS NAME?
Yes – all we would need is a confirmation email from the person who made the original booking together with the reference number and the details of the person travelling in your place.

WHEN DO WE GIVE OUR FULL NAMES FOR OUR ACCOMMODATION AND WRIST BANDS?
All information must be provided when purchasing your ticket.

IS THERE A BOOKING FEE?
NO!

All customers who decide to book any additional occupancy (3 Per Studio / Apartment) in the Beach Star hotel, are aware that the single sofa bed (for the additional person) does not expand, but is very comfortable.



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